Collections Representative

Overview

We are seeking an experienced Collections Representative to support financial operations for a fast‑paced logistics organization. This role is ideal for someone who is analytical, highly organized, and comfortable working with complex customer accounts and cross‑functional teams. You will play a key role in resolving billing issues, reconciling discrepancies, and ensuring accurate financial documentation.

• Manage a portfolio of medium to complex customer accounts, ensuring timely resolution of outstanding balances
• Run, analyze, and format daily reports and queries using internal systems to track productivity and account status
• Create and maintain spreadsheets with specialized reporting parameters, including account balance tracking
• Act as a primary point of contact between assigned customers and internal departments to address invoicing or billing issues
• Collaborate with billing and operations teams to identify invoice discrepancies and develop corrective action plans
• Document all activities, communications, and resolutions within the financial system daily for management visibility
• Support continuous process improvements around billing, collections, and financial reporting

• Expert‑level Excel skills, including pivot tables and VLOOKUPs
• Strong proficiency in email communication and professional correspondence
• Experience with collections, invoicing, and account reconciliation
• Solid administrative skills with strong attention to detail
• Customer service mindset and ability to handle escalations professionally
• Experience working in logistics or with logistics customers (highly preferred)
• Familiarity with Oracle or similar ERP/financial systems is a plus

• Email communication
• Excel (pivot tables, VLOOKUPs)
• Invoicing & billing support
• Customer service
• Administrative accuracy & documentation

• Ability to manage complex account portfolios
• Analytical thinking and data accuracy
• Strong follow‑through and attention to detail
• Comfortable partnering with cross‑functional teams
• Proactive approach to identifying and resolving discrepancies

This is a Contract position based out of Tinley Park, IL.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.