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Service Desk Lead & Engineer II — IT Ops Mentor

Job in Tinley Park, Cook County, Illinois, 60483, USA
Listing for: Wipfli
Full Time position
Listed on 2026-01-12
Job specializations:
  • Engineering
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A professional services firm in Tinley Park is seeking a Service Desk Lead (Engineer II) to manage daily ticket assignments and enhance service quality. This role involves mentoring team members, leading problem management initiatives, and developing training materials to improve operations. Ideal candidates have a Bachelor's degree or equivalent experience, possess 3+ years in a related field, and have strong communication skills, proficiency in Microsoft 365, and a commitment to continuous improvement.

Competitive compensation and benefits are offered.
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