Customer Service Representative

Position Description

The Customer Experience Associate (CEA) plays a critical role in delivering a world-class customer experience. This position is responsible for managing a high volume of customer interactions, resolving issues efficiently, and ensuring customers receive clear, accurate, and timely information.

• Respond promptly and professionally to customer inquiries via phone and email.
• Inbound Calls: 25‑50+ per day.
• Emails: 50‑100+ per day.
• Provide information on shipping status, product availability, pricing, and order details.
• Research customer questions using internal systems to deliver accurate and helpful solutions.
• Create and manage service cases for customer issues.
• Collaborate across multiple teams to resolve customer requests and ensure a seamless experience.
• Manage orders and support customers throughout the fulfillment process.
• Handle exceptions with strong problem‑solving and critical‑thinking skills.
• Support both internal and external customer needs with proactive, solution‑focused communication.
• Ensure every interaction contributes to a frictionless, positive customer experience.

This role reports to the Supervisor of Customer Experience.

The company is recognized for offering exceptional customer experience. Team members receive comprehensive on‑job training to ensure they are fully prepared for success.

• Customer service
• Inbound phone support
• Microsoft Outlook & Microsoft Excel
• Email communication
• Customer support
• Microsoft Dynamics CRM (or similar)
• Order entry in an ERP system

• 2+ years of customer service experience within a product‑based company or a metrics/KPI‑driven environment. (Not seeking scripted call center backgrounds)
• Experience with order entry in an ERP system.
• Proficiency with Microsoft Outlook and Word.
• Strong general computer skills.
• High‑volume email communication experience.
• High school diploma.

• Claims processing (order‑related claims).
• Prior experience with Microsoft Dynamics CRM.
• Inbound phone experience handling 50+ calls per day.
• Intermediate Excel skills.

• Ability to work independently and make decisions without close supervision.
• Strong problem‑solving skills and resourcefulness (e.g., researching answers, checking inventory).
• Clear and professional email communication.
• Positive and customer‑focused attitude.
• High attention to detail.
• Accountability and professionalism.

Intermediate

Contract to Hire position based out of Tinley Park, IL.

Pay range: $20.00 - $24.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Tinley Park, IL.

This position is anticipated to close on Jan 29, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.