Account Manager

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Circle Logistics is a 3rd-party logistics powerhouse built on No-Fail Service, Personalized Communication, and Innovative Solutions. Over the past decade, we’ve grown from a startup to a half-billion-dollar company with 500+ team members, and we’re still accelerating. We’re fueled by technology, teamwork, and an entrepreneurial mindset, and we show up every day ready to win together.

Growth-focused environment:
We promote from within and invest in your career. Fast-paced & dynamic:
No two days look the same. Team-driven culture:
Collaboration, accountability, and real support. Competitive compensation & benefits:
Salary + incentives, full benefits package

We’re looking for relationship-builders, problem-solvers, and proactive operators. If you’re someone who likes owning outcomes, staying organized under pressure, and being the go-to person for customers, this role is for you.

You’ll own the day-to-day success of your customer accounts. You’ll manage relationships, oversee freight operations, and make sure everything runs smoothly from tender to delivery to billing. You’ll work cross-functionally to solve problems fast and deliver a best-in-class customer experience.

• Serve as the primary point of contact for assigned customer accounts
• Own day-to-day account management—maintaining, growing, and optimizing existing clients
• Build strong, trust-based relationships through proactive and transparent communication
• Coordinate load creation, appointment scheduling, and execution with shippers, receivers, and internal teams
• Lead regular continuous improvement and strategy calls with customers and internal stakeholders
• Monitor tender volumes, KPIs, and customer scorecards; address variances and performance feedback
• Partner with Carrier Sales to ensure load coverage, rate alignment, and service expectations
• Support carrier and driver adoption of mobile tracking and visibility tools
• Ensure CRM and TMS systems are fully updated with SOPs, billing protocols, and contact details
• Identify opportunities to expand existing accounts or bring in new business
• Collaborate across departments to resolve issues quickly and deliver a seamless customer experience

• 3+ years of experience in logistics, transportation, operations, or account management
• Ability to learn and navigate TMS and CRM platforms
• Strong communication skills—written, verbal, and professional
• Highly organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Problem-solver mindset with a positive, solution-focused attitude
• Dependable, ethical, and accountable
• Proficiency in Microsoft Office
• Working knowledge of DOT and FMCSA regulations

• Competitive base salary + commission
• Paid holidays and PTO
• Health, dental, and vision insurance
• 401(k) retirement plan
• Ongoing training and career development
• Supportive, team-oriented culture

Ready to Grow With Us? If you’re organized, driven, and ready to take ownership of customer success, we’d love to meet you. Apply today and build your future with Circle Logistics.