Diagnostic Imaging Clerk

To perform all clerical and receptionist duties in the John P Larche Medical Imaging / Cardio-Pulmonary Department.

• Shifts are rotational – days, evenings, nights and weekends.
• To receive and interview in-coming clients or representatives, to obtain and record required information in person or on the telephone.
• To enter all required information into the computer, which includes an accurate index, client statistical information and billing information.
• To maintain strict confidentiality of all clients and hospital information.
• To establish and maintain good working relationships with departmental staff, medical staff and all other hospital employees.
• To use tact and discretion in dealing with clients and the public.
• To perform other duties as assigned.
• To schedule appointments for clients in accordance with established departmental procedures and to prepare clients for scheduled appointments by providing the necessary instructions and information.
• To answer the telephone and to reply to messages.

• Must be a high school graduate with previous office experience.
• Must have pursued pertinent recent continuing education.
• Must have a college diploma in Business Admin or Similar Program.
• Work experience with computers is a requirement.
• Previous experience, as a Diagnostic Imaging/Cardio-Pulmonary clerk or current proficiency related fields would be considered an asset with Windows 10, Microsoft Office 365 and FACSys Desktop is a requirement. Applicants will be required to demonstrate their proficiency through a formal typing testing process.
• Must possess work experience with the following Meditech modules:
  Admitting, Imaging and Therapeutics and Scheduling (Diagnostic Imaging and Cardiopulmonary procedures).
• Must have good problem-solving skills and customer service skills.
• Must have good conflict resolution skills.
• Possess knowledge of medical terminology.
• Must possess the physical ability to work while sitting most of the working day: to bend, reach, lift and crouch when using departmental files and to travel short distances in the department and Hospital.
• Must be alert, possess a good memory, pleasant personality and use tact and diplomacy.
• Must participate actively as a team member.
• Must possess a willingness to perform simple, repetitive tasks on a continuous basis and under conditions of continuous interruptions.
• Must possess the ability to perform routine office procedures and clerical duties such as:
• typing, data entry, filing, backups, desktop faxing, mailing reports and using excel spreadsheets rapidly and accurately.
• Must possess the ability to answer the telephone in a professional manner, answer booking inquiries and direct the calls appropriately.
• Must possess the ability to provide effective services to clients/patients in both English and French. Individuals who meet the language requirements of this post are invited to submit their résumé for consideration.
• All TADH staff members must follow the COVID-19 vaccination series in accordance with the most up-to-date vaccine guidance provided by the Ontario Ministry of Health.
• Starting salary of $26.45/hour; $51,577.50/year (As per Step 1 of the STW collective agreement.)
• Option to enroll in Healthcare of Ontario Pension Plan.