Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we create beautiful, enduring pieces that allow you to be yourself.

Coach is part of the Tapestry portfolio—a global house of brands committed to stretching possibilities and fostering innovation, inclusivity, and optimism.

As a Sales Associate, you will be critical to our store’s success and efficiency. You will focus on delivering a personalized customer experience, supporting Coach’s Service and Selling Models, and building lasting relationships that reflect the brand’s values.

• Understand organizational objectives and make decisions that align with company priorities.
• Takes ownership and is committed to delivering results while maintaining awareness of personal and store metrics; creates personal sales and clienteling strategies in partnership with management.
• Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and develops plans to improve and overcome opportunities.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in the local market that may impact performance and supports execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Creates positive impressions by presenting the best self in attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provides in‑depth product knowledge—including features, benefits, current offerings, and overall value.
• Stays aware of and communicates current pricing and promotional strategy.
• Discusses product features and builds the sale by leveraging cross‑selling skills.
• Cross‑sells and encourages beneficial add‑ons aligned with customer shopping needs.
• Is sensitive to customer needs and tailors approach by reading cues.
• Attends to unique and individual shopping needs of each customer.
• Manages multiple customers simultaneously, stepping away as appropriate.
• Follows up consistently and genuinely to influence/close the sale.
• Adapts selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team‑selling environment.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
• Remains solution‑oriented, adaptable, and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks—including maintaining sales floor and backroom, cash wrap, and visual merchandising—to Coach standards consistently and timely.
• Maintains a clean, tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• Replenishes inventory on the sales floor as needed.
• Supports store inventory process by processing shipment, stocking shelves, and maintaining strong organizational standards in stockroom and sales floor.
• Supports cash wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
• Effectively prepares store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive for Results:
  Exceeds goals, top performer, bottom‑line oriented, pushes self and others for results.
• Customer Focus:
  Dedicated to meeting expectations, uses customer…