Head Of Account Management

Head of Account Management

Location:

Thurrock, RM18
Salary: £60,000 - £75,000 basic + car allowance & commission

Working Hours:

Mon - Fri, 09:00 - 17:30
Job Type: Permanent

• Lead and develop a team of Account Managers, fostering a high-performance, customer-focused culture.
• Own relationships with key enterprise clients, acting as the primary point of contact for senior stakeholders.
• Identify opportunities for upsell, cross-sell, and retention to maximise revenue and margin.
• Manage contract negotiations, renewals, and commercial performance.
• Ensure service excellence by proactively resolving issues and maintaining high customer satisfaction.
• Collaborate with internal teams including operations, product, technology, and finance to deliver seamless solutions.
• Monitor account performance, provide reporting, and use insights to drive continuous improvement.

• 8-12+ years' experience in account management, customer success, or commercial leadership.
• Experience managing large, complex enterprise accounts, preferably in e-commerce, logistics, or supply chain.
• Strong commercial acumen, including pricing, contracts, and margin management.
• Proven ability to lead and develop high-performing teams.
• Excellent communication and negotiation skills, with confidence engaging senior stakeholders.

• Competitive salary: £60k - £75k basic + car allowance & commission
• Private medical cover and employer pension contribution
• Free gym membership, snacks, and workplace perks
• Company social events and recognition schemes

This is an exciting opportunity to take ownership of a key client portfolio, influence strategy, and lead a dynamic team within a rapidly growing business.