Shift Lead

Shift Lead – Walgreens

Apply for the Shift Lead role at Walgreens.

$18.00/hr – $21.00/hr

• Open and close the store in the absence of store management, including system start‑ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Hold store keys to open and close without management as necessary.
• Assist with and coach other team members to work with the warehouse and vendor ordering process, including opening the back door for vendor deliveries.
• Register all related sales on the assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics (e.g., returns, empty packages).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise, and complete resets and revisions.
• Maintain accurate inventory counts and the accuracy of on‑hand quantities for basic departments, the stockroom, and overstock locations.
• Ensure the Outdate program is followed with team members.
• Perform basic department pricing and make daily price changes; ensure proper signage is displayed to support accurate pricing of products and complete any additional pricing tasks related to local regulations and/or regulatory compliance programs within the required time frame.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence or as requested.
• Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures; for consumable items, assist in stock rotation using the first‑in, first‑out method and restock outs.
• Have working knowledge of store systems and store equipment.
• Assist at the pharmacy window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of employment of qualified applicants with arrest and conviction records.
• Obtaining and maintaining valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click Walgreens Benefits.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Management and Manufacturing