ESM Systems Administrator; ISS

Position: ESM Systems Administrator (ISS5)

Initial Posting Date:

01/08/2026

Final date to receive applications:

01/22/2026

Agency:

Public Employees Retirement System

Salary Range:

$5,638 - $8,525

Position Type:

Employee

Position Title:

ESM Systems Administrator (ISS5)
Are you a skilled communicator with a passion for IT problem resolution and process design and improvement? If yes, this position may be for you!

The Public Employees Retirement System is recruiting for one (1) ESM Systems Administrator (Information Systems Specialist
5) position in the Information Services Division (ISD), Technical Operations Section (TOS).

• This is a full-time, permanent position.
• This position is based at our headquarters office in Tigard, Oregon. It is a hybrid working position with an occasional need to come into the office depending on business need.
• This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
• This position is represented by the Service Employees International Union (SEIU).

We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.

Information Services Division (ISD)

ISD supports the Agency's mission by maintaining all information systems, computers and communication networks. ISD enables PERS business units, through the implementation of automation and technology, to provide high-quality service to members, employers and other stakeholders.

Technical Operations Section (TOS)

TOS is the information technology support element of the Oregon Public Employees Retirement System. TOS administers, implements and manages the information technology infrastructure. The performance of this section affects all employees of the Agency and its external stakeholders. This section directly supports the Oregon Public Employees Retirement System's mission by ensuring its information technology resources are available, effective and efficient. This section also provides the services to manage the confidentiality, integrity and availability of the Agency's information assets.

What

you will be doing:

The Enterprise Service Management (ESM) Systems Administrator (ISS5) provides Tier III technical support for the following systems: IT Service Management (ITSM), IT Asset Management (ITAM), and IT End Point management. This position will work with a senior role in planning, design, construction, implementation, and maintenance of the above systems and serve as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications.

For a complete review of the position description, please contact the recruiter recruitmentgon.gov
.

What Are We Looking For?

There are multiple ways to meet the minimum qualifications for this position. We encourage you to review all the options carefully – whether through education, experience, training, or a combination. If you believe your background has prepared you to succeed in this role, we welcome your application!

Minimum Qualifications

(a) Four (4) years of information systems experience in ITSM Systems Administration.

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in ITSM Systems Administration.

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Candidates who are the most competitive will possess the following skills, background, and areas of experience:

• Public speaking or presentation experience.
• Technical writing experience.
• Technical process troubleshooting experience.
• Experience in process design and improvement, quality management and organizational change management activities including providing recommendations to leadership or management.
• Ability to provide training and mentorship for processing change and release management.
• Strong problem-solving skills and ability to propose and facilitate resolutions for high complexity incidents, problems, and…