Oncology Patient Care Coordinator

Overview

It may sound cliché, but it is true. Caring for cancer patients is a calling for most of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients.

If this sounds like you, please reach out to us. We can’t wait to hear your story.

Patient Care Coordinator (Full‑time, 40 hours Monday–Friday)

Location
:
West Cancer Center, Tigard, OR

Salary
: $19.17–$27.71 Per Hour (final offer based on experience and equity considerations)

Under general supervision, serve as a Care Coordinator, scheduling a variety of patient appointments—office visits, labs, chemotherapy, and tests as indicated by the Provider. May include outside scheduling and coordination of outside referrals. Serve as a resource and liaison between patient and other medical staff. Answer incoming calls, triage calls appropriately to the correct department/healthcare provider.

• Demonstrate patient confidentiality and protect patient and clinic information.
• Schedule patient medical appointments accurately and efficiently, including office visits, labs, chemotherapy, and ancillary appointments as ordered by the Provider.
• Assist patients in coordinating external referrals.
• Obtain and maintain accurate patient demographics and insurance information and communicate changes appropriately.
• Research and respond to routine and non‑routine patient inquiries in a timely manner. Request assistance from more experienced coworkers or supervisor on complex issues.
• Answer all incoming calls, assess callers’ needs, direct to appropriate personnel, page clinic personnel as needed, and communicate messages accurately and timely using patient portal.
• Develop and maintain positive, collaborative relationships across all departments and staff.
• Attend weekly team huddles led by the Provider to discuss patient cases.
• Actively participate in departmental and inter‑departmental staff meetings, work groups, or other collaborative efforts as needed.
• Act as a resource for all clinic staff, including training, shadowing, and onboarding.
• Demonstrate reliability and punctuality by consistently showing up on time and maintaining dependable attendance.

• High school diploma or equivalent required; college degree preferred.
• At least two years of office experience, preferably in a medical setting.
• Knowledge of medical terminology highly desired.
• Ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Excellent organizational skills and ability to adjust priorities based on patient or clinic needs.
• Excellent written and verbal communication skills, able to articulate information and questions with others.
• Calm, professional, and compassionate demeanor in a high‑volume specialty practice.
• Comfortable interacting with patients, family members, and caregivers during extreme medical or emotional stress.
• Proficiency with computer systems;
  Microsoft Office Outlook & Word required.

Compass Oncology brings together leading cancer experts in surgical, medical, and radiation oncology, pathology, and palliative care to provide comprehensive cancer care and an even more cohesive patient experience. As part of the US Oncology Network, Compass Oncology participates in leading‑edge clinical trials and serves the Portland and Vancouver communities through clinical offices located throughout the metro area.

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks (Jeans Fridays!)

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Work may require sitting for long periods, stooping, bending, and stretching for files and supplies, lifting files or paper up to 30 pounds, manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be 20/20. Work is performed in an office environment and involves contact with patients and public.