Tool Rental Service Technician

Position: Tool Rental Service Technician Full-Time - 7102
Job Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position

Purpose:

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:
Performing preventive maintenance on tools  Forecasting and maintain an adequate inventory of parts for repair  Using information from manuals, vendors, etc. to help diagnose problems and restore equipment  Cleaning, inspecting, and preparing tools for rental to customers  Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum  Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)  

Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools  Helping customers by providing information and answering questions  Ensuring rental equipment is properly displayed, signed, and maintained  Troubleshooting and maintenance of all equipment  Demonstrating working knowledge and/or hands-on experience with all products in department  Must operate cash register and follow all related procedures  Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.  

Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions  Providing outstanding customer service  Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"  Experience/Knowledge

Required:

The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)  Ability to work a flexible schedule including evenings and weekends   Excellent communication skills and customer service skills  Knowledge of all policies, procedures and duties related to customer service  Excellent decision making ability and problem solving skills  Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.

The pay range for this position is between $21.70 - $23.70
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses  Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants  for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
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