Customer Care Representative - Key Account

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family‑friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company‑sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as a Customer Care Representative - Key Account at Epiroc!

Epiroc Canada Customer Center is currently looking for an enthusiastic and motivated candidate for the position of Customer Care Representative for inside sales. In this position, the Customer Care Representative is responsible for upselling and maximizing customer satisfaction. Within this role, you will be responsible for all commercial inquiries, requests for quotes, sales administration, troubleshooting and finding solutions to meet customer demand and expectations, responsible on site for key account, you will also be responsible for all onsite warehousing activities.

Work Type:

Onsite

Shift Timings:

Monday – Monday from 6:00 am – 6:00 pm

RESPONSIBILITIES

• Provide commercial and technical parts support to the key account
• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non‑conformances, returns and customer complaints
• Answer incoming phone calls and e‑mails from all sales channels
• Responsible for investigating and resolving issues related to parts prices, deliveries, non‑conformances as well as damaged or short shipments
• As Key Account representative, you will represent Epiroc and liaise directly with customer and Epiroc internal stakeholders from Customer Care, Technical Service, Sales Team and Warehouse team.
• Key person to represent Epiroc in on site Customer meetings ensuring good communication and alignment on customer and Epiroc expectations.
• Responsible to process Returns and credits
• Work with both RDC and GDC inbound replenishment and order fulfillment to expedite orders and actively seeking alternatives to improve our delivery and/reduce backorders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.
• Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from proactive selling to follow‑up and expediting open orders.
• As part of your responsibility on site, you will also be responsible for all warehousing activities, from receiving, inspecting, put‑away, shipments to…