Field Service Technician II

Overview

Field Service Technician II

Role involves maintaining, servicing, and repairing office equipment (black and white, color, and multifunction devices, and more) at customer locations throughout the territory.

• Hourly Range: $21.00-$26.99, based on experience
• Monthly Performance Based Technician Bonus up to $300.00
• Sign On Bonus $1,000
• Auto reimbursement Program

• Providing maintenance, service, repairs, and training efficiently and effectively
• Diagnosing equipment issues and carrying out installations and upgrades
• Making modifications, removing old units, and retrofitting existing hardware
• Completing field calls according to priority while practicing good time management
• Continuously enhancing your technical skills for field assignments
• Rebuilding components at the shop

• High School Diploma or GED
• DOJ background check will be required for this position
• Able to lift 50 lbs; job involves frequent bending, lifting, and reaching
• A minimum of three years of experience in one or more of the following: technical repair and service of copier/office equipment or repair, installation, and training of Photo /software, printers, , and Fingerprint equipment
• Must have relevant certifications where appropriate and experience providing on-site service and repair to customers
• Demonstrated experience with document management, MFP, and print devices
• Good customer service skills; ability to multitask, prioritize assignments and work independently
• Computer literate with good electro-mechanical skills
• Strong communications skills (written and verbal), including tact and diplomacy when dealing with customers
• Requires a valid state driver''s license and minimum auto insurance coverage per company policy for positions entailing extensive use of a personal car

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan with Company Contribution
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions, Inc. is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommod to request an accommodation.