EyeCare Advisor

Job Overview

Brought to you by Lens Crafters, a leading eye‑care provider under Essilor Luxottica, this part‑time Eye Care Advisor position offers the opportunity to deliver an exceptional customer experience while working with state‑of‑the‑art technology.

Requisition : 913429
Store #: 000102 Lens Crafters
Position: Part‑time

The Eye Care Advisor creates exceptional value for our customers by delivering the Lens Crafters Experience. The role ensures that each patient receives high‑quality optometric care and supports the store’s key performance indicators by integrating brand storytelling and flawless execution of the patient experience.

• Greets customers promptly (within 30 seconds).
• Answers the telephone (3 rings) in a friendly and courteous manner.
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information in detail, identifying special needs and consulting with the optician, managing doctor, or retail management when necessary.
• Shows patience and courtesy toward indecisive or difficult customers and patients.
• Performs tasks accurately and thoroughly under time pressure and customer volume.
• Identifies unsatisfied customer situations and acts swiftly to resolve them.
• Demonstrates knowledge of appointment scheduling procedures and computer operations.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact‑lens orders, processes shipments, and submits invoices for payment.
• Operates the POS terminal, inputting customer/patient and prescription information accurately.
• Collects proper payment following company security procedures, retaining correct change for various transaction types.
• Explains the “One Hour” processing and expected delivery times to customers.
• Maintains the store appearance and ensures visual displays follow company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates product knowledge and accurately describes the features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that fit their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains measurements and answers patient questions.
• Provides coaching and guidance to patients on contact‑lens care and handling.
• Maintains and disinfects contact‑lens inventory and offers clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay Range: $19.52 – $42.42 per hour. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. For feedback on an active job posting, or for reasonable accommodation requests, please call the Essilor Luxottica Speak‑Up Hotline at 844‑303‑0229 (provide your name, job , and contact details) or email HRC

Equal Opportunity

Employer:

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law.