Community Manager

Community Manager – L'Oréal

Job Title: Community Manager

Department: Omni/Store Division

Supervisor

Title:

District Mentor

Location: Thousand Oaks, CA 6011 (40% in store, 60% in the field)

Territory: Santa Clarita to San Luis Obispo (must be within commutable distance to listed locations)

FLSA: Exempt

The Community Manager is a multifaceted leadership role that builds and cultivates meaningful relationships within the stylist community to drive sales and education programs through our stores. The Community Manager embodies and leads the Salon Centric Omni‑Channel experience to provide a holistic engagement for guests, team, and community. As a hybrid role, the position requires approximately 40% of time in stores coordinating events and educational offerings, maintaining a digital presence, and completing administrative duties for strategic planning and assessment, with the remaining 60% spent in the field providing business tools, support, and building brand awareness and community.

• Build meaningful and productive connections between Salon Centric and the local stylist community by engaging in Salon Suites and supporting self‑employed stylists, salons, and the local cosmetology school community.
• Create and facilitate events to build Salon Centric/PPD brand awareness.
• Prospect and develop new stylist and student partnerships within the local stylist community.
• Foster new partnerships in collaboration with Salon Centric’s brand partners.
• Utilize social media and digital communities to achieve engagement and brand goals.
• Engage in high performance activities utilizing omni‑channel tools that add value.
• Execute special projects under the direction and guidance of the District Mentor.
• Identify and drive opportunities for innovation within the community.
• Develop a vision and long‑term strategy to support an Omni‑Channel approach to operational support for both retail and outside sales and drive KPIs to support these improvements.
• Leverage strategic business tools that increase brand awareness, profitability, and drive sales.
• Utilize company tools, systems, and processes, managing daily operational tasks including expense reports, account information, sales reports, and opportunity lists.
• Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
• Create visibility and brand awareness throughout the community by influencing stylists to maximize everything Salon Centric has to offer.
• Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
• Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
• Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands‑on workshops, and in‑salon education.

• Build Trust: Passion for delivering exceptional customer service and exceeding expectations. Maintain knowledge of products, trends, and industry best practices while treating all community members with respect and dignity.
• Clear Direction: Establish and communicate a clear vision and opportunity to the community. Champion company vision/goals, motivate and influence sales effectively, and manage short‑ and long‑term goals.
• Drives the Business: Create new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. Monitor performance, analyze trends, and initiate change with creative ideas.
• Leads with Passion: Work well with others, drive OMNI teamwork, and motivate team members with energy, optimism, and a “big picture” mindset.
• Influence and Inspire: Create a positive, enthusiastic working culture and give constructive feedback to motivate clients and sales.
• Integrity: Demonstrate a “promise what you will do, then do what you promise” mentality, build trust through reliability and ethical conduct.

• Bachelor’s Degree in cosmetics or retail management or 2+ years of retail or salon leadership experience.
• Independent judgement and decision‑making capabilities.
• Self‑directed with excellent…