Membership Sales Manager

Overview

Membership Services Manager responsible for driving membership sales, developing a high-performing team, and delivering world-class service to club members. The role requires strong leadership, hospitality focus, and the ability to operate in a dynamic, fast-paced environment.

• Manage membership sales generation for the facility.
• Develop and monitor monthly, quarterly and annual metrics related to performance, including employee retention and satisfaction.
• Train staff to generate leads and new business through member promotions, referrals, and guest passes.
• Assemble and manage a fully engaged, high-performing membership team aligned with company initiatives and culture.
• Ensure project/department milestones and goals are met and adhered to budgets.
• Enforce club rules and policies, and promote proper execution of procedures.
• Maintain staffing levels by reviewing applications, interviewing, and making hiring recommendations to the General Manager.
• Manage employee performance by coaching and fostering a healthy, positive working environment.
• Conduct weekly meetings with direct reports to review performance and provide direction and guidance toward achieving goals.

• Strong analytical skills and sound business judgment.
• Effective communication with constituents; strong listening and interpersonal skills.
• Delegation and follow-up skills; excellent planning and organizational abilities.
• Ability to identify resources to improve operations.
• Strong leadership, motivation, communication, and team-building skills.
• College degree preferred.
• Current CPR certification required.
• Ability to move and lift up to 35 lbs; standing for extended periods; professional demeanor and appropriate uniform.

compensation: $66,560.16 - $70,600.00 per year. Benefits package includes 401k, medical, vision and dental, free gym memberships and discounts. Additional benefits and company culture details available during interview.

We Celebrate Everyone. Gold’s Gym SoCal and all its affiliated clubs are equal opportunity employers. We are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.