Front Desk Manager

Overview

Join to apply for the Front Desk Manager role at Gold's Gym SoCal Group
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Gold’s Gym SoCal and its affiliated clubs are growing fast and looking for an hourly Front Desk Manager to help our teams provide world-class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success.

Compensation: $19.00 - $21.00 per hour.

• Manage Operations team to ensure policies and procedures are followed at all times.
• Hire, train and supervise operations team members for the front desk, Kids Club, and Housekeeping Associates.
• Serve as liaison with Corporate Customer Care Department and assist the General Manager with member and operational issues.
• Control cash deposits with GM sign-off and ensure daily deposits are made on time.
• Coordinate with the cleaning team to maintain proper cleanliness and manage cleaning checklists.
• Assist with cancellations to retain members and manage Medallia to address member concerns promptly.
• Assist with bi-weekly payroll to ensure missed punches are corrected and submitted on time, with payroll signed off by the deadline.
• Enforce club rules and policies and promote proper execution of procedures.
• Maintain full staffing through application reviews and interviewing; make hiring recommendations to the General Manager.
• Address membership questions and inquiries; train staff to provide hospitality and lead by example.
• Conduct weekly meetings with direct reports to review performance and provide guidance toward achieving individual and club goals.

• Ability to use sound business judgment and strong analytical skills.
• Effective communication and listening skills; ability to delegate and follow up.
• Strong planning, organization, and ability to create a positive environment.
• Willingness and openness for self-development; ability to utilize resources to improve operations.
• Strong leadership qualities with motivational and team-building skills.
• College degree preferred.
• Current CPR Certification is required.
• Ability to move and lift up to 25 lbs and stand or walk for extended periods; maintain professional demeanor and appearance in a clean uniform.

• Work in a fun environment with great people
• Great benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities to grow within the company

We celebrate everyone. Gold’s Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This role requires the ability to move and lift up to 25 lbs. The ability to stand or walk for extended periods and maintain a professional demeanor, clear communication, and appearance in a clean uniform are also required.