CD&A - Director, Commercial Master Data Management

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Join Amgens Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we’ve helped pioneer biotech in the fight against the world’s toughest diseases. With focus on Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year.

As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

CD&A - Director, Commercial Master Data Management — This leadership position reports to the Executive Director, Data Strategy & Management and is responsible for leading the Commercial Master Data Management Strategy, Stewardship and Governance program. The role collaborates with Executives across Commercial and the Enterprise to identify synergies and advise on Master Data Strategy. It champions Amgens Connected Data capabilities, providing the foundation for connected HCP and Patient data assets used to power business processes, insights, and decisions across the enterprise.

Amgens Master Data platforms enable the single source of truth and data connectivity for essential business processes including, but not limited to, Patient Services, Field Execution, Marketing Execution, Analytics, Government Reporting, and more.

Location Flexible commuter role to Thousand Oaks, CA or Deerfield, IL office. You will work on-site a minimum of 3 days a week.

• Define and complete comprehensive Commercial Master Data Management Strategy across key domains - Provider, Payer, Product, Patient, and Consent that support critical business capabilities across the Commercial organization and broader enterprise
• Develop and execute ongoing Governance program for all Master Data domains to optimize workflows, create timely and accurate data enrichment processes, and ensure compliance
• Collaborate with leaders and executives across Amgen functions including Commercial, CFoR, and other functional data leadership to identify synergies and integration points
• Oversee data negotiation and requirements gathering process for all new customers and product data sources
• Ensure compliant operations and processing of all master data assets, ensuring adherence to applicable local government regulations and Amgen privacy and compliance SOPs across all Master Data domains (Health Care Professionals, Health Care Organizations, Affiliations, Plan/Payer, Product, Patient and Consent)
• Oversee team accountable for all Master Data operational processes, data curation, and stewardship
• Establish and lead end to end Data Quality business processes and requirements across Commercial Core Systems (including MDM Systems and upstream and downstream interfaces)
• Cross-Functional leadership and collaboration for all MDM initiatives, including all US Commercial functions as well as other functions across the enterprise
• Collaborates with leadership team to understand industry trends; leads vendor evaluations to actively seek out new customer data assets that will enrich Amgens understanding of our customers and support analytics capabilities
• Ongoing vendor management, including large syndicated data suppliers of customer data
• Present to executive leadership on Master Data strategy, providing recommendations on how this data can be used to inform decisions
• Manage multi-million dollar budget
• Lead, motivate and inspire a growing team of 5 (Associate Director, Senior Manager, Managers, and Senior Associate), as well as large outsourced team

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