Digital Transformation & Solutions Principal, Digital Customer Experience Practice

Overview

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers, and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each engagement.

We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life‑changing impact to ZS.

Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Digital Transformation & Solutions Principal is a senior role in the firm and will serve as a Client Leader and Thought Champion in ZS’s Digital Customer Experience (DCE) Practice. This role will develop and shape Digital CX innovations and solutions, lead a portfolio of large Digital Transformation Global programs, and cultivate strategic relationships with clients’ Business and IT Heads (including Heads of Digital, CMOs, CDOs).

The successful candidate will work closely with ZS’s leadership, expand new Digital business in existing clients, develop new clients, and build trusted advisory relationships with Digital COEs and Marketing organizations at the company’s largest clients.

• Advance our Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America.
• Lead large scale Digital client business development and delivery engagements primarily in the Life Sciences industry.
• Significantly contribute to shaping and accelerating our Content Transformation and Media ecosystem disruption business and service lines.
• Develop Omnichannel capabilities, working closely with ZS’s AI Personalization Engine Platform (ZAIDYN).
• Lead and manage transformation programs and client relationships in AI Personalization Engines, Mar Tech/AdTech (SFMC, Adobe, CDP), Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics.
• Shape clients’ Digital Operating Models, Solution Blueprints, Roadmaps, and set up Digital Transformation Offices to realize program value and impact.
• Groom a senior team of Digital Strategists, Transformation Leads, and Marketing Operations Specialists.
• Work in tandem with Global counterparts for joint selling and large global program delivery.

• Bachelor’s degree in Computer Science or a related field from a top university.
• MBA or advanced degree highly desirable and preferred.
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both).
• Demonstrated experience driving revenue within existing clients and developing new prospects at senior levels within Life Sciences or other industries.
• Experience innovating and disrupting new industry solutions in Omnichannel CX and Personalization domains.
• Strong experience with Modular Content transformation programs.
• Strong experience with Media Strategy and transformations at some of the largest clients.
• Significant experience working with Brand Marketing Teams.
• Strong ability to formulate clients’ Omnichannel strategy, implementation roadmap, and operating models.
• Strong ability to lead transformation programs spanning business strategy, advanced analytics & AI, and Digital Marketing Technologies.
• Demonstrated experience and strong credentials in managing large‑scale change programs leveraging Salesforce ecosystem (Marketing Cloud, CDP, Interaction Studio)…