Business Systems Analyst III

On-site 100% - Ventura County, CA - MUST BE LOCAL

$40 - $45/hr w2

Six+ month Contract

W2 ONLY - No C2C, 109, or Sponsorship

5+ years experience supporting Windows in a regulated/validated/clinical/GxP/Laboratory type environment

Milestone is seeking to engage a Specialist IS Technical Support Analyst with Windows administration experience to join our Enterprise Benchtop Services team for a minimum of a 1-year assignment.

The position will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.

Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday – Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. This position is in Thousand Oaks CA.

• Lab Data Remediation:
  Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares.
• General Ticket Resolution via Service Now:
  Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
• Documentation:
  Use Service Now to track service requests and/or elevate issues when necessary and to keep asset inventory up-to-date.
• Physically inventory laboratory computers and reconcile with laboratory inventory system
• Support corporate deployments of anti-virus, software patches to laboratory computers
• Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.

• 5+ years’ experience with Windows Desktop administration
• Windows Operating systems - Win
  10, Win
  11, Windows Server
• Service Now Experience
• SCCM Experience
• PC/Laptop Hardware maintenance
• Software/Hardware trouble-shooting
• Networking skills - TCP/IP, Windows Domains, Network configurations
• Excellent communication, customer relations and problem-solving
• Ability to work autonomously with follow-through to completion and documentation
• Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.
• Excellent customer service skills
• Ability to lift 40 lbs.

• Experience in a QC and validations environment
• GXP/GLP Experience
• Validations Experience
• Any experience with development and/or maintaining administration tools for the Digital Lab Solutions is a plus (Power Shell, C#, Python, SQL)
• Experience with administration of LIMS, ELN, and Waters systems
• Experience with ITIL
• Experience working in a GxP/GMP environment
• Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments
• Scripting – Power Shell, Batch, Python
• Advance IT Certifications (A+, MCSE, CompTIA+, etc)

Bachelors degree or equivalent amount of professional experience

This role is onsite 5 days a week in Thousand Oaks, CA - Candidates must be local and commutable to Thousand Oaks, CA.*