UX​/Service Designer

Overview

Freelance Service Designer —

Location:

Remote / Hybrid;
Engagement:
Contract / Project-Based;
Start:
Immediate.

RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer, medical, industrial, and digital categories. We blend human-centered design, business strategy, engineering, and our proprietary Psycho-Aesthetics® methodology to create products, services, and experiences that resonate emotionally and perform commercially. Our team works end-to-end—from insight and strategy to design, engineering, and go-to-market execution.

• Map end-to-end customer journeys, service blueprints, and ecosystem diagrams across multi-channel product experiences.
• Conduct qualitative research (stakeholder interviews, contextual inquiry, customer shadowing) and synthesize insights into actionable service opportunities.
• Define service touchpoints, user flows, and backstage processes that align with strategic, operational, and emotional drivers.
• Collaborate with UX/UI, industrial design, engineering, and business strategy teams to ensure cohesive service delivery.
• Translate research and strategy into high-fidelity service artifacts (journey maps, service blueprints, personas, process flows, KPI frameworks).
• Support concept development by identifying opportunity areas, friction points, and high-value service moments.
• Prepare clear presentations and deliverables for client workshops, executive reviews, and internal planning.

• 5+ years of experience in service design
  , design strategy
  , CX
  , or innovation consulting
  .
• Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks.
• Ability to work cross-functionally with UX, engineering, and business teams.
• Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, Med Tech, SaaS, consumer electronics, etc.).
• Strong research and synthesis capabilities—able to turn ambiguity into clarity.
• Excellent storytelling and communication skills; confident presenting to clients and stakeholders.
• Proficiency in Figma, Miro, Fig Jam, or similar mapping tools.