Associate Principal, CRM Domain

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

The Associate Principal, CRM Domain will act as a Subject Matter Expert (SME) in CRM transformation, driving strategic CRM programs within the healthcare sector. The role will focus on Salesforce (SF) and Veeva platforms, leveraging deep industry knowledge to shape CRM strategies, implement best practices, and enable clients to achieve their digital transformation objectives. This leader will collaborate with senior stakeholders, lead cross‑functional teams, and ensure seamless execution of transformation initiatives.

• Lead CRM transformation programs within the healthcare sector.
• Advise clients on CRM best practices, strategy, and technology implementation.
• Collaborate with C‑suite and senior stakeholders to define CRM roadmaps.
• Manage cross‑functional teams, ensuring seamless delivery of solutions.
• Drive business development through client engagements and strategic proposals.
• Stay updated on emerging CRM trends, particularly within SF and Veeva ecosystems.
• Mentor junior consultants and contribute to knowledge development within ZS.

• Bachelor’s or Master’s degree in Business, Technology, Healthcare Management, or related field. MBA preferred.
• Extensive experience in CRM transformation within healthcare.
• Deep expertise in Salesforce (SF) and/or Veeva platforms (stronger preference for Veeva).
• Strong understanding of healthcare industry dynamics and regulatory considerations.
• Proven track record in consulting firms like Accenture, Deloitte, or similar.
• Exceptional stakeholder management and leadership skills.
• Experience in managing large‑scale digital transformation programs.
• Ability to drive business development and client acquisition efforts.
• Strong problem‑solving and analytical skills.

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skill‑development programs, multiple career progression options and internal mobility paths, and collaborative culture empower you to thrive as an individual and global team member.

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find out more at