Sr. Manager, Field Reimbursement Training and Operations

Overview

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we've helped pioneer biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year.

As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team.

Join us and transform the lives of patients while transforming your career.

If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission to serve patients drives all that we do. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

We are seeking an experienced and passionate Trainer to join our team and ensure that our Field Reimbursement Manager (FRM) Team has the skills and knowledge needed to provide the highest quality service to our customers. The ideal candidate will have at least four years of experience in training or education, focusing on developing and delivering comprehensive training solutions. They must be confident communicators who can present complex topics in an engaging and accessible way.

They must have a strong understanding of access and reimbursement for biologic medications, be comfortable working across teams and departments, and collaborate with colleagues to create innovative solutions. The Trainer must have strong attention to detail and a commitment to delivering exceptional learning experiences. They must be passionate about learning and demonstrate the ability to develop and implement successful training programs.

The successful candidate will be an independent thinker and self-starter who can quickly adapt to changing environments.

• Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements.
• Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans.
• Manage new hire onboarding planning & facilitation of in-class and virtual training for new hire FRMs.
• Supervise onboarding new hires to AMGEN culture and the PAR programs.
• Coach and collaborate with trainees on how to be effective in their training efforts and ensure they follow the appropriate program.
• Gather feedback from trainees and FRM leadership to continually improve the training program.
• Conduct training exit interviews with trainees to determine whether new team members are ready to exit the first training phase or if they have additional training needs.
• Coordinate assignment of pathway modules and classes to new hires.
• Develop and document workflows, policies & procedures.
• Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE).
• Maintain a learning library and keep the training team informed of industry changes in the healthcare industry, payer & access, and in the learning and development realm.
• Design, develop, and implement professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids.
• Manage training materials with vendors for development through the MAC approval process.
• Manage calendars/schedules to maximize training delivery.

We are all different, yet we all use our unique contributions to serve patients.

• Doctorate degree OR
• Master's degree and 2 years of sales/marketing/training experience OR
• Bachelor's Degree and 4 years of sales/marketing/training experience OR
• Associate's degree and 10 years of sales/marketing/training experience OR
• High school diploma / GED and 12 years of sales/marketing/training experience

• 3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries.
• 3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience.
• Experience defining training goals and objectives with key internal clients, inclusive of adult learning principles.
• Experience developing training content and supplemental materials.
• Strong understanding and experience of the Access & Reimbursement environment.
• Strong written and oral communication skills.
• Advanced presentation and…