Automotive Service Technician​/Mechanic

Overview

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You’ll be the heart of the service department, using technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

• Diagnosis and Repair:
  Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Valid driver's license with a clean driving record.
• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience (some dealerships may accept less experience with relevant training and certifications).
• Completion of an automotive technician training program or equivalent experience.
• Possession of Automotive Service Excellence (ASE) certifications is a strong plus (specific certifications may vary depending on dealership).
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• ASE certifications are a plus.

• Career Path – learn and grow into different roles and take on new leadership responsibilities.
• Open service appointment schedule to maximize shop workflow and income potential for the service team.
• Progressive pay plans – compensation increases with tenure and additional certifications.
• Paid manufacturer training – support to gain new certifications and advance your career.
• Equal Opportunity Employer; value diversity and inclusion.

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality-focused company that sells cars, parts, and service.
• We are a team where everyone plays a role in our success.
• Culture: strive to be customers’ favorite place to purchase, lease, or service their vehicle and a preferred place to work.
• Specializing in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.