Training & Development Coordinator

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Administration and Coordination of global learning programs

Training Course Coordination:

• Booking training rooms, hotels, room layout
• Vendor and internal trainer scheduling
• Event scheduling based on an annual plan

Communications

• Handling of enquiries from attendees to centralized mailbox
• Enrollment status updates to the program managers
• Event communications as required

Administration

• Management of Learning Management System (submissions of evaluations, roster completions)

Metrics & Reporting

• Reporting using Cognos (daily, weekly and monthly program enrollment status tracking’s)
• Producing program metrics: class capacity v target, cancellation rates, level 1 and level 3 evaluation (MTM)
• Production of quarterly and annual presentation reports

Skills:

• Proficient with Microsoft Excel, Word, PowerPoint and Outlook
• Strong organization and time management skills and able to manage multiple tasks simultaneously – getting work done in an effective and efficient way to meet deadlines
• Able to take direction from multiple managers
• Take initiative and pro-actively suggesting new ideas, approaches

Experience:

• Minimum 2 years administrative experience, ideally in a training role
• Preferably HR experience
• Experience working with a Learning Management System (LMS)
• HS Diploma/ BS preferred.

Top 3 Must Have Skill Sets:

• Customer Focus – Listens and understands needs of internal customers across different geographies and is pro‑active in response
• Interpersonal Savvy – excellent interpersonal communication skills
• Planning – Ability to set priorities and to handle multiple tasks
• Flexibility – in ever changing environment, flexibility is critical

Day to Day Responsibilities:

• Administration and Coordination of global learning programs
• Training Course Coordination
  • Booking training rooms, hotels, room layout
  • Vendor and internal trainer scheduling
  • Event scheduling based on an annual plan
• Communications
  • Handling of enquiries from attendees to centralized mailbox
  • Enrollment status updates to the program managers
  • Event communications as required
• Administration
  • Management of Learning Management System (submissions of evaluations, roster completions)
• Metrics & Reporting
  • Reporting using Cognos (daily, weekly and monthly program enrollment status tracking’s)
  • Producing program metrics: class capacity v target, cancellation rates, level 1 and level 3 evaluation (MTM)
  • Production of quarterly and annual presentation reports

Skills:

• Proficient with Microsoft Excel, Word, PowerPoint and Outlook
• Strong organization and time management skills and able to manage multiple tasks simultaneously – getting work done in an effective and efficient way to meet deadlines
• Able to take direction from multiple managers
• Take initiative and pro‑actively suggesting new ideas, approaches

Experience:

• Minimum 2 years administrative experience, ideally in a training role
• Preferably HR experience
• Experience working with a Learning Management System (LMS)
• HS Diploma/ BS preferred.

Top 3 Must Have Skill Sets:

• Customer Focus – Listens and understands needs of internal customers across different geographies and is pro‑active in response
• Interpersonal Savvy –excellent interpersonal communication skills
• Planning – Ability to set priorities and to handle multiple tasks
• Flexibility - ever changing environment, flexibility is critical