Shift Supervisor - Thornton Store

Overview

Please note:

This position will be posted through Friday, February 6, 2026.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

All applicants are required to attach a resume to their application in order to be considered for this position.

Please note:

This supervisory position is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Pay - $20.32 per hour. This position is eligible for Daily Pay. Full-time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for medical, dental, vision, retirement, disability, life, flexible spending accounts, and several voluntary benefits. These positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
• Employee Leadership
  • Manages breaks.
  • Redirects staff/work teams to address call-offs.
  • Coaches employees verbally and with initial write-ups.
  • Provides input to reviews and terminations.
  • Facilitates employee purchases.
• Task/Functional Leadership
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork.
  • Responsible for counting drawers.
  • Responsible for making change between drawers and safe.
  • Assist with inventory process by counting, entering, and verifying.
  • Ability to be on call for alarm notifications after hours.
• Customer Focus
  • Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
  • First escalation point for customer complaints.
  • Point of contact for turning down donations at Attended Donation Centers (ADC).
• Cross-training
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
  • Ensure E-Commerce products are processed accurately and moving to E-Commerce efficiently.
  • Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment to move and store donated product.
  • Maintains knowledge to operate in rare cases where no Assistant Manager or Manager is on premises.
• Job duties may extend beyond listed tasks and may include additional responsibilities as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.

Other:

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in office software (Word, Excel) and web-based applications (UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (Outlook).

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS:  or (Use the "Apply for this Job" box below). We promote a Safe & Drug-free Workplace.

Candidates offered this position will be required to successfully complete…