Assistant Store Manager

Assistant Store Manager

Ross Stores, Inc. – leading off‑price retail chain with over 2,200 stores across the United States.

Responsible for management and supervision of all areas assigned by the Store Manager, ensuring company policies for customers, associates and merchandising are followed. In the absence of the Store Manager, the Assistant Manager leads the entire store operation to maintain consistent standards.

• Lead all company best practices and maximize productivity by minimizing steps and touches.
• Assist in analysis of store reports to evaluate controllable expenses and overall performance.
• Communicate any variances to Company standards to the Store Manager.
• Ensure proper scheduling of associates to meet business objectives.
• Ensure compliance with all state, local and federal regulations.
• Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Assist in recruiting, hiring, training and developing non‑exempt associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with associate relations issues by communicating incidents to the Store or District Manager as needed.

• Assist in managing and continuously monitoring actual expenditures to be within budget.
• Control payroll hours to plan as the primary controllable expense and adjust to current business trends.

• Understand that safety is the number one priority and practice safe behaviors.
• Ensure all associates understand and can execute emergency operating procedures.
• Maintain adherence to Company safety policies and ensure the safety of associates and customers.
• Assist in the facilitation of monthly safety meetings.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times; recognize associates through Company recognition programs.
• Execute customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervise and coach retail associates in providing efficient and friendly service at registers, customer service desk, fitting rooms, sales floor, etc.

• Represent and support the Company brand at all times.
• Maintain professional appearance in accordance with Company Dress Code; reinforce the Dress Code at all times.
• Manage store to ensure a clean, neat, easy‑to‑shop environment.
• Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates.

• Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per best practice.
• Ensure merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected timeframe.

• Assist with training associates on loss prevention awareness and store shortage goals.
• Demonstrate integrity and honesty in all interactions with associates and customers; safeguard confidential information, cash and credit card information and merchandise.
• Understands and complies with loss prevention programs; maintain a strong customer service presence on the sales floor.
• Assist in leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitor out‑of‑stock policy to ensure proper administration.
• Ensure public view monitor (PVM) system is maintained properly.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leading by example.
• Communicates effectively.
• Ensures accountability & execution.

• Two or more years of store or assistant store manager experience in a retail environment.
• Demonstrate the…