Sales Associate

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer, offer recommendations and product knowledge, and communicate the UGG brand’s sustainability initiatives and social and ethical commitments. You operate as part of a dynamic team and cooperate to achieve business goals.

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously, ensure all questions are answered accurately, and provide exceptional service from start to finish, including communicating our return policy. You maintain a positive, cheerful attitude, promote the store and brand image, and adhere to a dress code. You serve both in‑store customers and those who call on the phone.

You also operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available. You merchandise products according to Visual Merchandising standards, maintain a clean back‑stock and employee break area, and practice safety‑consciousness. You report to work on time and notify your Store Manager in advance if you will be late or absent.

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission.
• Highly motivated team player and self‑starter.

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

As part of our UGG Family, you belong to more than a lifestyle company. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$17.25 per hour – the posted salary reflects the target for new hire salaries at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.

Not Applicable

Part‑time

Sales and Business Development