Telecommunications Technician

Overview

Inte Pros is seeking a hands-on Telecommunications Technician to support a large-scale VoIP environment as part of an Infrastructure Operations team. This position plays a critical role in installing, configuring, maintaining, and troubleshooting voice systems across multiple sites. The technician will work extensively in MDF/IDF environments, support VoIP and analog-based services, and ensure stable, reliable communication systems throughout the organization.

This role is ideal for someone who enjoys field work, systematic problem-solving, and working directly with enterprise telecommunications infrastructure. Strong documentation habits, clear communication, and comfort working across both technical and physical site environments are key to success.

This is a bond-funded, temporary contract running through October 2026
, with the possibility of extension. The contract may be ended at any time at the client’s discretion. The project itself is expected to sunset no later than 2029.

Key Responsibilities

• VoIP System Support –
  • Support and troubleshoot Mitel VoIP endpoints and associated services.
  • Perform basic telephone station troubleshooting and testing.
  • Provide voicemail system support and assist with analog line issues.
• Infrastructure & Equipment Work –
  • Work within MDF/IDF spaces to install, replace, and configure voice-related equipment.
  • Support UPS units and additional infrastructure components related to VoIP systems.
  • Perform onsite field work across various locations as needed.
• Operational Coordination –
  • Collaborate closely with network and infrastructure teams to resolve issues and maintain system stability.
  • Maintain accurate documentation of installations, configurations, and troubleshooting steps.

• Experience supporting enterprise VoIP systems (Mitel preferred but not required).
• Working knowledge of cabling and network infrastructure.
• Hands-on experience in MDF/IDF environments.
• Ability to install, configure, troubleshoot, and replace telecommunications devices.
• Strong documentation practices and clear communication skills.

• VoIP System Experience – Supporting and troubleshooting enterprise voice systems.
• MDF/IDF & Field Work Expertise – Comfortable working onsite with equipment installs, replacements, and testing.
• Cabling & Network Infrastructure Knowledge – Understanding of structured cabling and related network environments.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

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