Customer Service Rep

At ACE Thermal Systems, we design, engineer, manufacture, and support high-performance environmental control systems (ECS) and components for extreme temperature and operating conditions and reliable everyday use.

As your single source, dedicated supplier for bleed air systems, air conditioning systems, cabin pressure control systems, components, and more, the ACE team acts as a key extension of your team, providing intelligent innovation and proven design methodologies to deliver safe, reliable, air control technologies and systems for aircraft.

Our mission is to be the trusted source of mission critical products and services for Aerospace and Defense customers. We do this by exceeding customer expectations through innovative products and processes. We are committed to fostering a dynamic, collaborative environment that encourages professional growth and innovation.

The Customer Relations Service Rep is an important member of the Customer Support team possessing a proven understanding of customer service responsibilities. The CSR is responsible for interacting with high-level customers to provide responses to requests and to handle and resolve customer complaints to completion.

This position primarily supports our onsite location in Thornton, CO, with the potential for remote worker.

General duties consist of performing a variety of basic clerical duties associated with typing and filing, maintaining customer records, and functions related to customer service. The CSR must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience.

• Maintains relationships and manages customer expectations related to operational indicators.
• Provides efficient and proactive customer service and support.
• Ability to develop constructive and cooperating working relationships with others and maintain them over time.
• Participates in special projects as required.
• Entering and maintaining correct data into company database systems.
• Follow up on all activities and processes until successfully completed.
• Troubleshoot customer service issues and address internally to completion.
• Ability to provide coverage for team members when needed.
• Ensuring proper documentation is maintained with exceptional attention to detail.
• Formulating queries and reports using advanced Microsoft Excel.
• Initiates business related correspondence using advanced Microsoft Word.

• Exceptional Computer Skills and Excel Experience
• Excellent customer service skills for internal and external customers
• Advanced organizational skills including documentation and record keeping abilities
• High level attention to detail and accuracy
• Capable of analyzing and reporting information
• Ability to prioritize and handle multiple deadlines under pressure
• High level of integrity and the ability to thrive in a fast paced, high volume, and team environment
• Must be able to travel both domestically and internationally up to 10%

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED). 2 to 5 years of related customer service, materials or contracts. Preferably in the aviation field.

BS or BA degree.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.