Network Operational Specialist

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water.

• We offer a competitive salary range from £41,477 to £51,846 depending on experience.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Network Operational Specialist progression plan.
• 25 days annual leave plus bank holidays – plus an extra wellness day! Additional days in lieu of working bank holidays.
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location
:
We currently have a vacancy for a Network Operational Specialist in our Customer Field Services department. This role will cover the South and will be based from Thorne WWTW. You will be helping Yorkshire Water to provide the best service to customers.
Could this be you?

Working type: This is a permanent opportunity working 37 hours per week. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

The Network Operational Specialist role is split between field and office-based work in a geographical area working to improve customer service and sewer performance and response to escalated incidents.

The Network Operational Specialist is responsible for coaching and supporting field-based operatives to ensure a quality investigation is undertaken, evidenced, and documented, promoting a first-time fix solution for customers and the environment in accordance with our standards and specifications. You will work to minimise repeats. You will review customer complaints and ensure the right action is taken to resolve these.

As our Network Operational Specialist
, you will:

• The Network Operational Specialist will provide technical support on the safe operation of the Customer Field Services fleet and equipment including all aspects of jetting, CCTV, Recycler/ Vactor operation, sewer network investigations. You will review RAMS for all works to be delivered on the gravity sewer network.
• The Network Operational Specialist provides technical support and guidance to Wastewater on all aspects of the gravity sewer network. You will support significant incidents (pollution / flooding) and support field-based teams to incident manage the situation.
• The Network Operational Specialist provides expert advice to ensure safe operation and restoration of operational failure on the sewer network. Support will be provided to the whole of the Customer Field Services department as well as the wider business.
• In addition, you will support the Operational Delivery Manager’s with the escapes review process for all aspects of sewer network escapes, Internal and External Flooding and Pollution. Provide technical and financial validation to all aspects of follow-on work for both…