Floating Support Worker

Role Overview

This Floating Support Worker role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma informed support. You'll form strong, trusting relationships, provide practical guidance around housing, benefits, health and meaningful activities, and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths based approach and the principles of Acceptance and Commitment Therapy, you'll help clients increase confidence, resilience and independence while ensuring support is personalized and accessible.

• Provide trauma informed, person centred support to adults with complex needs in supported accommodation.
• Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness.
• Support clients with housing, health, finances, benefits and meaningful activities.
• Use ACT based approaches to build resilience, confidence and psychological flexibility.
• Work closely with SHAP/RSAP providers and multi agency partners for coordinated support.
• Advocate for clients and challenge barriers within local services and systems.
• Accompany clients to appointments and maintain accurate, timely records on In Form.
• Uphold safeguarding, professional boundaries and safe lone working practices.

You’ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk assessment skills and accurate digital record keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi agency partners, you’ll adapt your approach to each person, applying trauma informed, strengths based practice with resilience, professionalism and strong safeguarding awareness.

We’re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone working and demonstrating inclusive, solutions focused behaviour in community based settings.

• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

The charity is committed to fair and inclusive recruitment, and welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, they will carry out the appropriate Disclosure & Barring Service (DBS) check. Only information that is relevant to the role is looked at, and a criminal record will never be treated as an automatic barrier to employment.

All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and applicants are encouraged to discuss any concerns with openly.