Client Account Manager

Location: Thornaby

BMC Recruitment Group are currently recruiting for a Client Account Manager ideally from an engineering background for their client in Middlesbrough, Teesside.

You ll Join a fast-growing, forward-thinking company, where relationships truly matter and your impact is visible every day. In this role, you ll be the trusted partner for their clients, identifying account growth and upsell opportunities whilst delivering an outstanding service. You ll focus on client retention and growth.

You ll work with a collaborative, ambitious team in a company that values initiative, fresh ideas, and professional development. If you enjoy building, managing, and growing long-term relationships, solving problems, and being part of an organisation on an exciting growth journey, this is your opportunity to make a real difference.

Benefits:

• 25 days holiday + Bank Holidays
• Closed at Xmas (required to save some holidays)
• Mon/Fri 9.00am-5.00pm (37.5 hours a week)
• Close to public transport including Rail/Bus
• Free car parking
• Opportunity for growth and development

Key Responsibilities

• Manage and grow client relationships via calls, Teams, and email
• Identify account growth and upsell opportunities, including market research support
• Manage contract renewals and account reviews
• Resolve client issues and escalate internally when required
• Coordinate with internal teams to ensure smooth, high-quality service delivery
• Understand client needs and ensure services meet expectations
• Support client and subcontractor onboarding as needed
• Assist with invoicing, contracts, and documentation
• Maintain and update client records in the CRM
• Liaise with PC to allocate personnel to projects
• Log all client feedback in ISO compliance and BMS systems

Skills

• Excellent communication and relationship-building skills
• Strong organisation and time-management abilities
• Confident problem-solver with a customer-focused mindset
• Ability to work independently and collaboratively
• Commercially aware with attention to detail
• Proficient in Microsoft Office and CRM systems

Qualifications & Experience

• Previous experience in account management, client services, or a similar role
• Experience working with professional services, construction, or technical environments preferred
• Knowledge of ISO accreditation would be advantageous

If you would like to work for a local company who strive to offer the best service to clients and their own employees email me (url removed) or apply online today!