Assistant Manager, D&T; Odoo Implementation & Support

Company Overview

UIC ASIAN COMPUTER SERVICES PTE LTD

The Assistant Manager, Odoo Implementation & Support leads end-to-end deployment and continuous enhancement of the Odoo ERP platform, driving operational excellence and user adoption across Finance, HR, Sales, Inventory, Project, and other core business functions.

• Lead full lifecycle Odoo ERP implementations by gathering requirements, designing solutions, configuring modules, conducting testing, deploying systems, and providing post-go-live support to ensure successful project delivery.
• Translate complex business processes into detailed Odoo functional designs across Accounting, HR, Payroll, Sales, CRM, Inventory, Purchase, Project, and Manufacturing modules to align system capabilities with organizational needs.
• Support data migration efforts by preparing and validating master data, opening balances, and historical transactional data to ensure data accuracy and integrity during system transitions.
• Assist in integrating Odoo with third‑party platforms such as payroll systems, banking interfaces, Microsoft 365, BI tools, and e‑commerce platforms to enhance system interoperability.
• Configure Odoo modules, workflows, approval matrices, access controls, and reporting features based on evolving business requirements to optimize operational efficiency.
• Collaborate with internal or external developers to clarify functional specifications and validate custom developments, ensuring adherence to Odoo best practices and upgrade compatibility.
• Develop and maintain comprehensive documentation including functional specifications, process flows, user guides, and standard operating procedures to support system usability and knowledge transfer.
• Provide Level 2 and Level 3 application support by analyzing issues, troubleshooting problems, and resolving incidents to maintain system stability and user satisfaction.
• Manage incident, problem, and change requests related to Odoo enhancements and bug fixes, coordinating with vendors or Odoo partners for escalated support and patch management.
• Monitor system performance, data integrity, and user feedback to proactively identify and address platform stability concerns.
• Establish and uphold the Group’s cybersecurity policies and controls to safeguard system security and compliance.
• Ensure compliance with regulatory, contractual, and industry standards including PDPA, ISO, and Gov Tech requirements by overseeing technology risk management, resilience planning, and incident response readiness.
• Collaborate with stakeholders to support audits, assessments, and assurance activities, ensuring adherence to governance and compliance standards.
• Conduct user training sessions, system walkthroughs, and UAT support to drive smooth adoption and effective use of the Odoo platform.
• Serve as the functional point of contact for business users post‑implementation, providing ongoing support and guidance.
• Support change management initiatives by aligning system updates with business readiness and communication strategies to facilitate seamless transitions.
• Ensure Odoo configurations comply with accounting standards, audit requirements, and internal controls to maintain financial integrity.
• Support data protection, security, and access governance policies to protect sensitive information and maintain compliance.
• Identify and implement opportunities to optimize workflows, automate processes, and enhance reporting efficiency for continuous improvement.
• Participate in ERP roadmap planning and contribute to strategic initiatives that drive platform evolution and business growth.
• Collaborate cross‑functionally with Finance, HR, Sales, Operations, IT, and external partners to ensure solution alignment and successful project outcomes.
• Assist project managers by tracking milestones, risks, dependencies, and deliverables, providing regular status updates and functional insights to management.