Customer Relationship Executive; Part Time

Customer Relationship Executive (Part Time)

Responsibilities:

• Provide course consultation to prospective customers
• Attend walk‑ins and telephone enquiries
• Process and administer new student’s enrollment
• Assist with day‑to‑day customer‑services & admin activities of the centre such as coordinating and facilitating classes for the centre/s.
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as daily collections, preparation of materials for classes
• Data‑entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements:

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (in the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1–2 years of working experience in the related field is required for this position.
• Effective planning & able to multi‑task.
• Good interpersonal skills
• Effectively bilingual (
  English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS Office applications
• Able to work on Tuesday
  , Saturday and Sunday
• Branch Locations (Travelling required between these locations) – Thomson

We regret that only shortlisted applicants will be notified.