Call Centre Customer Service; West

Responsibilities

• Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
• Ensure all internal and external customers have accurate and timely information
• Channel feedback and enquiries for service enhancement and matters in the shortest possible time
• Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
• Plan and manage the schedule of Customer Service Technical Team
• Generate and process service reports, quotations and invoices
• Follow up and respond to all open (pending/outstanding) service jobs
• Work closely with other departments and provide support in administrative duties when necessary

• Working experience in Call Centre preferably
• Experience in house hold appliances will be added advantages

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