Account Manager – SMB​/Managed Services

As an Account Manager – SMB / Managed Services, you will be responsible for growing and nurturing Horizon’s SMB and Managed Services client base through relationship-focused account management and proactive new business development. This role ensures high-quality client experience, long-term retention, and strategic expansion of Horizon’s Managed Services, cybersecurity, cloud, and Professional Services offerings.

• Promote and embody the corporate culture and Horizon’s core values in all interactions.
• Encourage and foster a similar mindset within and across Horizon teams through day‑to‑day interactions.
• Collaborate with cross-functional teams where opportunities arise to streamline processes and improve overall efficiency.
• Other duties as required.

• Act as the primary point of contact for assigned clients, ensuring exceptional service and long‑term retention.
• Identify upsell and cross-sell opportunities across Managed Services, cybersecurity, cloud, and Professional Services.
• Conduct regular business reviews to ensure alignment, satisfaction, and future planning.
• Prospect, qualify, and secure new Managed Services accounts.
• Build and manage a pipeline of prospective clients and advance deals through the sales cycle.
• Develop tailored proposals and presentations highlighting Horizon’s value.
• Collaborate with technical teams to scope and position Managed Service offerings.
• Meet or exceed revenue targets, new client acquisition goals, and account expansion milestones.
• Maintain accurate CRM records, including activity tracking, forecasting, and documentation.
• Represent Horizon at industry events and partner engagements.
• Provide market insights and client feedback to support continuous improvement.

• 5+ years of experience in IT services, Managed Services, or technology sales (preferred).
• Strong relationship‑building ability and consultative sales approach.
• Excellent communication skills, both written and verbal.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Strong problem-solving, analytical, and organizational skills.
• Ability to work independently and as part of a team.
• Proficient with M365 Office applications.
• Experience with systems such as Connect Wise Manage, Connect Wise Sell, Docu Sign, Hub Spot, Linked In Navigator, and Quick Books.
• Ability to prioritize tasks, meet deadlines, and perform in a fast‑paced environment.
• Willingness to ask questions and seek help when needed.

• A supportive and collaborative work environment.
• A strong portfolio of Managed Services, cloud, cybersecurity, and IT solutions.
• Professional growth opportunities in a rapidly growing industry.
• Competitive compensation structure with performance incentives.