AWS Developer –Amazon Connect

Job Title:

AWS Developer –Amazon Connect

Location:
Remote
-Canda

Type:
Contract

We are seeking a skilled and solution-oriented Developer to support a Contact Center as a Service (CCaaS) transformation project using Amazon Connect
. This role is ideal for a hands‑on developer who can lead the design and development of custom integrations, extend platform capabilities, and create seamless agent experiences through a custom desktop.

• Design, develop, and deploy scalable cloud‑native applications using AWS services such as Lambda, API Gateway, S3, Dynamo
  
  DB, and Cloud Formation.
• Develop and implement custom applications and components for a scalable Amazon Connect‑based contact center.
• Build and maintain complex integrations between Amazon Connect and third‑party platforms (CRM, ticketing systems, workforce tools, analytics).
• Design and develop a custom agent desktop with embedded tools, real‑time data, and interaction controls.
• Use AWS services (Lambda, Dynamo
  
  DB, S3, API Gateway, Lex, Cloud Watch) to build serverless workflows and support non‑native features.
• Participate in designing domain‑driven microservices aligned to business capabilities for improved scalability and team autonomy.
• Implement event‑driven systems using Amazon Event Bridge, SNS/SQS, and Kinesis to decouple components and enable real‑time data processing.
• Develop RESTful APIs and manage secure data exchange between systems.
• Support implementation of advanced capabilities such as screen pops, post‑call workflows, NLU‑based IVR flows, and custom reporting.
• Collaborate with architects, business analysts, and QA teams in an agile delivery environment.
• Provide post‑implementation support, troubleshoot issues, and optimize existing solutions.

• 3–5 years of experience in application development and system integration.
• Hands‑on experience with Amazon Connect
  , including Lambda integrations, contact flows, and AWS infrastructure components.
• Experience building custom agent interfaces using modern web technologies (React, Angular, etc.).
• Proficiency with serverless architecture patterns
  , including asynchronous messaging and eventual consistency.
• Strong understanding of RESTful APIs
  , webhooks, and OAuth 2.0.
• Familiarity with AWS services (especially Lambda, API Gateway, Dynamo
  
  DB, S3, Cloud Formation).
• Familiarity with Dev Ops automation
  , observability tools
  , and cloud security best practices
  .
• Experience with CI/CD pipelines and infrastructure‑as‑code tools like Terraform or AWS CDK is an asset.
• Knowledge of security best practices, especially around cloud integrations and API development.

• AWS Certified Developer or AWS Certified Solutions Architect.
• Experience integrating CRM platforms like Salesforce, Service Now, or Microsoft Dynamics with Amazon Connect.
• Exposure to conversational AI platforms (Amazon Lex, Dialogflow, etc.).
• Background in CCaaS, UCaaS, or enterprise contact center technologies.

• Opportunity to be part of a high‑impact CCaaS transformation initiative.
• Collaborate with a passionate, skilled team driving next‑gen contact center solutions.
• Flexible work environment with room for innovation and professional growth.