Administrative Assistant II

Job Title

Administrative Assistant II - Residential Services

Administration, West Central Area

Regional Director and assigned supervisor

The Administrative Assistant II provides advance administrative support for the Mills Home campus, focusing on frontline phone coverage, donation processing, and coordinating activity schedules. Serves as a reliable point of contact for families, donors, staff and volunteers to ensure smooth daily operations and a safe, organized environment for residents.

• High School diploma or equivalent; minimum 2 years experience in social services, nonprofit, or childcare setting.
• Excellent verbal and written communication skills, with the ability to positively represent the agency to internal and external contacts.
• Experience handling donations and basic bookkeeping exposure preferred.
• Must have the ability to multitask, prioritize in a fast‑paced environment, and remain calm under pressure.
• Must be proficient in Microsoft software applications and database programs.
• Must be organized and able to manage and complete multiple tasks and work independently.
• Meets all legal requirements and the general qualifications for employment as outlined in the agency’s personnel policies.
• Has advanced training of two years of community college/business school and/or seven years administrative experience.
• Commitment to child safety.

• Answer and manage the main call line, screen calls, respond to routine inquiries, route calls to appropriate staff and greet visitors.
• Maintain assigned confidential employee and resident files and other documentation as needed.
• Communicate announcements, policy updates and other information to staff.
• Maintain open lines of communication with supervisor and Area/Regional Director.
• Takes minutes for meetings when needed.
• Assist with coordination and planning of social events.
• Order supplies as needed.
• Process and distribute mail as needed.
• Participate in any training needed to maintain growth of the position and assigned duties.
• Work with other ministry members to complete required paperwork and duties.
• Maintain confidentiality.
• Represent Baptist Children’s Homes of NC, Inc. in a professional manner and give tours of the campus when assigned.
• Maintain and update the children’s home activity calendar, coordinating scheduling with childcare staff, program leaders, families, and stakeholders.
• Willing to perform other duties as assigned.
• Collect payroll data and forward it to the payroll manager for payroll input as needed.
• Prepare and forward requisitions, petty cash, vehicle, work program and expense reports to the proper office as needed.
• Receive gifts and donations when assigned.
• Operate as a backup to other administrative assistants when needed.
• Perform data entry tasks.
• Respect the cultural and socioeconomic diversity of staff members and children in care, striving to create positive relationships.
• Participate in the agency’s Performance Quality Improvement (PQI) program as needed.