Seasonal Merchandising Service Associate - Weekends

Key Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Engages with customers when opportunities arise, including understanding needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by guiding them through areas of the store and projects as needed
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Maintains in-stock conditions
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment per reset and/or project instructions
• Identifies damaged products, removes them from shelves, and handles defective items as specified
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements per merchandising standards and planogram details
• Ensures pricing information is visible and clear and resolves/replaces missing pricing labels
• Updates/validates way finding and product location signage and maintains digital information storewide
• Ensures cross-merchandising, side-stack products, j-hooks and gravity feed bins are placed appropriately to support add-on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure proper location
• Merchandises to plantogram, prices, color blocks and places plants as they arrive
• Fills plant racks onto plant tables per plantogram to meet grand opening ready standards
• Maintains Clean and Safe Stores
• Reviews, completes, and uploads completion details (when, time spent, photos) for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe, functional, and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes trash, moves cardboard to the baleer, and manages plastic wrap and other debris
• Replaces light bulbs and reports additional maintenance issues as needed
• Detects signs of shoplifting, theft, and other security risks, and reports them to management and/or Asset Protection
• Maintains housekeeping standards and programs to keep store and working areas clean and organized
• Maintains a safe and secure work environment, including daily safety reviews and hazard notes
• Follows safety requirements relevant to job duties (e.g., top stock safety, safety cables, aisle blockers, tether lines on power equipment, spotters)
• Operates store equipment as needed for the role and department
• Performs other duties as assigned
• Maintains point-of-sale signage and ensures bin locators, price changes, and labeling accuracy
• Audits and updates pricing labels inside and outside the store
• Follows state-specific guidelines on price changes (Pricing Policy SF-06)

• Required Qualifications
• High school diploma or GED; equivalent experience considered

• Preferred Qualifications
• 6 Months of Lowe’s sales floor experience
• 6 Months of experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays
• 3 Months of experience operating power equipment such as lifts and order pickers

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit