File Coordinator

SERVPRO of Thomas, Colquitt and Grady Counties is hiring a Job File Coordinator!

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications, as well as administer and organize projects and support teammates. If you are self‑motivated, organized, and have outstanding customer service skills, you could thrive in this environment!

• Intake and entry of claims into Company Specific Software
• Responsible for clear and efficient project communication with customers, adjusters, and Restoration Managers
• Daily project(s) oversight to include monitoring status, audit, and work‑in‑progress
• Create estimates using estimating software, Xactimate Experience a PLUS
• Review and validate job site documentation and insurance-specific requirements
• Work closely with Restoration Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

• High school diploma/GED
• At least 3 years of customer service and/or office‑related experience
• Ability to multitask and to remain detail‑oriented
• Must be knowledgeable in Outlook and the Microsoft software suite

This is a sedentary role in a fast‑paced office environment. Ability to complete a background check and drug screening, subject to applicable law.