Credit Representative

Credit Representative at Farmers Home Furniture

Apply for the Credit Representative role at Farmers Home Furniture.

The purpose of this classification is to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts.

• Send text messages, mail form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confere with customers by text or telephone to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Document all correspondence and attempted correspondence with customers concerning accounts.
• Receive payments and post amount paid to customer’s account.
• Maintain and balance assigned cash drawer, ensuring that the drawer is locked and the key removed when it is left unattended; the key remains in axial possession of the employee assigned to that cash drawer by the Store Manager.
• Travel to customers’ homes as required to collect on late payments and assist with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepare paperwork prior to legal action to be initiated against severely late‑paying customers.
• Initiate credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Log details of work activities on a daily, weekly, and monthly basis.
• Receive various documentation and reports; review, process, respond, distribute, forward, file, maintain, and/or take other action as appropriate.
• Operate a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, including the use of word processing, spreadsheets, databases, or other system software.
• Log customer service requests into PQA and schedule merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management, including participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write‑ups, and updating CRM.
• Maintain an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Comply with Store Operations Customer Service Counter and Telephone Standards.
• Uphold and promote our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary sega, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Assist in other store departments as required.
• Perform other related duties as required.

Minimum Qualifications
:
High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Must possess and maintain a valid State Driver’s License.

• Data Utilization
  :
  Requires the ability to review, categorize, letz prioritize, and/or analyze data. Includes exercising discretion in determining data classification and referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Human Interaction
  :
  Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment, Machinery, tools, and Materials Utilization
  :
  Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude
  :
  Requires the ability to utilize a wide variety of reference, descriptive and/or advisory data and information.
• Mathematical Aptitude
  :
  Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
• Functional Reasoning
  :
  Requires the ability to carry out instructions furnished in…