Customer Support Representative

Kelly Services, Inc.

-  - Responsibilities:
Order Management:
Handle customer orders from initial entry through to payment, ensuring accuracy and timely processing.;
Customer Communication:
Provide proactive updates to customers regarding order status, shipping dates, tracking, and any additional requests.;
Quotations & Inquiries:
Work with the team to provide quotes for both potential and existing customers, ensuring competitive pricing and availability.;
Complaint Resolution:
Manage customer complaints, collaborating with internal teams to investigate and resolve issues quickly. This includes tracking the root cause, developing corrective actions, and following up to ensure closure.;
Material Returns Coordination:
Handle material returns, including customer-owned refills or repairs, in coordination with appropriate departments.