Patient Access Rep

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

Acts as the first point of contact for CIS patients and callers

Operates a high-volume, multi-line switchboard in a fast-paced clinical environment

Accurately schedules patient appointments following clinic guidelines

Supports patient care through clear communication, documentation, and professionalism

Answer and route 100–150 incoming calls per day in a timely, professional manner

Schedule patient appointments, including follow-ups, diagnostics, and lab services

Accurately document calls, messages, and patient interactions in the EMR

Identify message subject lines and route communications to appropriate care teams

Meet established performance metrics for call response time, call volume, and availability

Maintain patient confidentiality and comply with HIPAA and CIS compliance standards

Communicate effectively with physicians, staff, patients, and external partners

Maintain an organized work area and assist team members as needed

High school diploma preferred

Experience with multi-line phone systems or switchboards preferred

Strong verbal and written communication skills

Ability to manage high call volumes with accuracy and professionalism

Experience or comfort working with electronic medical records (EMR) systems

Strong attention to detail and time-management skills

Team-oriented, dependable, and patient-focused

High School or better.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.