Patient Access Rep

Who We Are

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). We share the same mission to provide our patients with the highest quality cardiovascular care and are dedicated to improving patient outcomes and shaping the future of heart health.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

• Acts as the first point of contact for CIS patients and callers
• Operates a high-volume, multi-line switchboard in a fast-paced clinical environment
• Accurately schedules patient appointments following clinic guidelines
• Supports patient care through clear communication, documentation, and professionalism

• Answer and route 100–150 incoming calls per day in a timely, professional manner
• Schedule patient appointments, including follow-ups, diagnostics, and lab services
• Accurately document calls, messages, and patient interactions in the EMR
• Identify message subject lines and route communications to appropriate care teams
• Meet established performance metrics for call response time, call volume, and availability
• Maintain patient confidentiality and comply with HIPAA and CIS compliance standards
• Communicate effectively with physicians, staff, patients, and external partners
• Maintain an organized work area and assist team members as needed

• High school diploma preferred
• Experience with multi-line phone systems or switchboards preferred
• Strong verbal and written communication skills
• Ability to manage high call volumes with accuracy and professionalism
• Experience or comfort working with electronic medical records (EMR) systems
• Strong attention to detail and time-management skills
• Team-oriented, dependable, and patient-focused