Sales Support Associate III - Woodlands, TX

Sales Support Associate

Location:

The Woodlands, TX, US

The Sales Support Associate role is integral to the store’s success and efficiency, demanding direct attention to brand commitment while servicing customers. The role leaves a lasting impression through friendly, efficient interactions at the cash wrap and maintenance of a well‑maintained sales floor.

• CASH WRAP
  • Greet customers with a smile, eye contact, and offer your name.
  • Interact genuinely and naturally with customers.
  • Read cues and determine customers’ needs.
  • Conduct email/name capture where permitted by law.
  • Maintain accuracy when operating the POS.
  • Maintain cash wrap organization and cleanliness.
  • Suggest multiple add‑ons and sell gift cards.
  • Maintain cash and POS media accurately in compliance with Coach policy.
  • Create lasting impression by thanking customers and giving reasons to return.
  • Represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE
  • Receive shipment and transfers.
  • Notify Store Management when new product arrives.
  • Scan cartons/transfers, verifying store information is correct.
  • Communicate all discrepancies to Store Management.
  • Process shipment/transfers according to Coach standards and time frames.
  • Organize and clean stock room daily; include off‑site/remote warehouse as applicable.
  • Shift/organize product in the stockroom; react to sell‑through and make room for new product.
  • Manage stock levels/product ownership in back‑of‑house and sales floor.
  • Prepare and conduct regular cycle counts, as directed.
  • Participate in store physical inventory counts, as scheduled.
  • Maintain Company Loss Prevention standards.
• SALES FLOOR
  • Regularly analyze sales floor to assess replenishment needs.
  • Replenish sales floor/assigned zone.
  • React to sell‑through and execute visual merchandising needs.
  • Support sales floor activities, as directed.
  • Effectively communicate information about price points, features/benefits, color and stock availability to multiple customers.
  • Respond to customer requests confidently; partner with sales team or Store Management when needed.
  • Maintain housekeeping standards.

• Drive For Results – consistently among top performers, bottom‑line oriented, pushes self and others for results.
• Customer Focus – dedicated to meeting expectations, gathers first‑hand customer information for improvements, establishes trust and respect.
• Creativity – generates new ideas, makes connections among unrelated notions, viewed as original and value‑added.
• Interpersonal Savvy – relates well with all kinds of people, builds rapport, uses diplomacy and tact.
• Learning on the Fly – learns quickly facing new problems, open to change, experiments for solutions.
• Perseverance – pursues everything with energy, drive, doesn't give up before finishing.
• Dealing with Ambiguity – effectively copes with change, shifts gears comfortably, acts without full picture, handles risk and uncertainty.

• Experience – 1‑3 years of previous retail experience (cashier/stock/sales etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education – High school diploma or equivalent; college degree preferred.
• Technical – Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), utilize walkie‑talkie, understand and read price and product release sheets.
• Physical – Ability to work at a fast pace, communicate effectively, maneuver sales floor/shelves/stock room, lift/carry up to 25 lbs regularly and up to 50 lbs sometimes.
• Schedule – Ability to meet Coach Scheduling & Availability Expectations, work flexible schedule including nights, weekends, holidays and high retail traffic days.

Nearest Major Market: Houston

Job Segment: Sales Support, Retail Sales, Outside Sales, Merchandising, Sales, Retail

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

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