Customer Service Manager - II

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Job Title: Customer Service Manager I - II

Work Place Flexibility: Hybrid

Legal Entity: Entergy Texas, Inc.

-GTX

Locations available: The Woodlands, Huntsville, Navasota, Conroe, TX.

Responsible for maintaining relations with local governmental, business and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region.

• Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development, local area economic development & strategic marketing plans.
• Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center, Media, etc. working with Customer Service Support group. Responsible for media response, communications and other public‑facing communications within the region. Support local media relations.
• Interact with Bus & ED group on site selection opportunities.
• May require managed customer account responsibilities on an as needed basis within the region.
• Responsible for external facing storm and emergency response.
• Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents.

• College or university degree in a related field or equivalent work experience.

• 5+ years experience in customer service, engineering, or operations.

• Excellent communication and presentation skills, with media & public speaking experience; self‑starter, change agent with strong project management ability.
• Strong organizational agility with the ability to delegate work and maintain focus on external role for the region.
• Must possess a strong technical understanding of operations, service requirements, regulatory regulations, company policies; requires after‑hours & weekend availability during normal operations and extended support during storm events.

• May be required to work additional hours, in alternate locations, or perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.