ETS Hardware Technician​/System Analyst

ETS Hardware Technician/System Analyst page is loaded## ETS Hardware Technician/System Analyst locations:
The Woodlands, TXtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R0008507

The Hardware Technician is responsible for providing support, training and troubleshooting for desktop/laptop/tablet computers and associated desktop hardware, software applications, operating systems and network connectivity while maintaining a commitment to excellent customer service.
** ESSENTIAL DUTIES include the following:
*** Software and hardware troubleshooting and configuration for desktop/laptop/tablet computers, such as printer issues, drive mapping, desktop-level Any Connect/Direct Access issues, machine imaging, virus and spyware removal.
* Managing desktops/laptops/tablets using SCCM and Intune.
* Troubleshooting desktop wireless issues.
* Asset tracking and disposal for personal computers.
* Contribute to the sharing of knowledge and continuous improvement of Technology Services teams by creating, using and sharing knowledge base articles.
* The ability to gauge a user’s functional or technical abilities and to adjust your communications with them appropriately.
* Participate as a member of project teams, as needed.
* The employee must occasionally lift and/or move up to 10 pounds.
* Other duties as assigned.
*
* QUALIFICATIONS:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*
* COMPETENCIES:

**** Education/ Experience
*** Associates degree in related field preferred
* High school diploma, or equivalent required
* 2 years’ experience as a Service Desk Professional or Desktop Support Analyst
** Language Skills
*** Excellent verbal and written communication skills
* Excellent telephone manner
* Must have good interpersonal, written, and oral communication skills.
** Computer Skills
*** Knowledge of office applications (Microsoft Office, etc.), security software (anti-virus, anti-spyware) and Internet client programs (Web browsers, e-mail clients, etc.).
** Certifications/ Licenses
*** Comptia A+ preferred

Equal Opportunity Employment
#J-18808-Ljbffr