Deskside Support Technician
Job in
The Woodlands, Montgomery County, Texas, USA
Listing for:
TechDigital Group
Full Time
position
Listed on 2026-01-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities and Qualifications
On-site Support Services including but not limited to: desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix.Ensuring all Incidents/Requests are met within the agreed service targets.Proactively monitors pending tickets and performs installs, moves, adds and changes (IMAC) as required.Provides face-to-face end user support and troubleshoots issues for IT products and services.Troubleshoots and resolves hardware and software issues; reimages computers/hard drives on multiple operating systems.Accurately tests, identifies, repairs, resolves, and documents end user technical issues regarding desktop support and mobile devices.Performs asset inventory/stock related activities as needed.Takes ownership of issues through to resolution on all appropriate requests.Provides hands and feet support to another Infrastructure support.Provides on-site cover as part of a shift arrangement, covering all areas of support.Categorizes and prioritizes end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.Orients new joiners on EUC systems.Recommends and/or performs upgrades on systems (EUC supported devices) to ensure longevity.Demonstrates flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.Acts as an interface for other delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.Maintains healthy group dynamics.Must be detail-oriented and self-motivating.Relationship Management – internal and external stakeholders, Presentation Skills, and Team Skills, with the ability to have difficult conversations.Flexibility with respect to time – client deliverables need to be met with a "Can do" attitude.Be an advocate for the end user to ensure he or she receives high-quality and timely service and support.Excellent problem-solving, quantitative, and analytical skills.Excellent understanding of End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones, and industry-wide operating systems and applications, i.e., Windows 7/10.Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, i.e., Windows 7/10, MS Office, Outlook, etc.Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database/Security.Contributes to the creation/facilitation/maintenance of FAQ documents, knowledge articles, and user guides.Leverages internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.#J-18808-Ljbffr
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