L2 Support Engineer

We are seeking a L2 Support Engineer located in The Woodlands, TX
. The L2 Support Engineer will be responsible for the day-to-day maintenance of all Digital developed application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation proactively. Responsibilities also include root cause analysis, management communication, and client relationship management in partnership with Digital R&D team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.

Responsible for coaching and mentoring less experienced team members and/or acting as a subject matter expert. In-depth functional knowledge of the supported application(s) and interdependencies.

• The ability to make an impact and shape your career with a company that is dedicated to improving lives and passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture, and empowers through continuous improvement.
• Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching, and more!

• Continuously monitor, review, and interpret data on a timely basis of all Digital developed products within SLB.
• Utilize technical knowledge to write and deliver technical customer deficiency reports to internal/external customers.
• Assist in resolving technical issues when requested.
• Approve and submit analysis reports to the appropriate customer and address any subsequent questions professionally.
• Follow up to confirm successful diagnosis of issues and resolution.
• Provide technical training to internal/external customers.
• Act as the authority in providing remote customer support for troubleshooting issues and installations/commissionings.
• Apply developing knowledge of reciprocating engine and compressor principles and practices to assigned tasks.
• Partner in developing and testing algorithms incorporated in the Enterprise dashboard.
• Check daily status reports to analyze and determine optimization for customers.
• Lead and assist customers in establishing, setting-up, and validating KPIs.
• Manage work order process for in-depth analysis when a problem is found; contact the customer directly.
• Maintain the confidentiality of all matters/data.
• Provide developed expertise to the sales team with Enterprise Demonstrations.

• Be in constant communication with team members and relevant parties, conveying results efficiently and clearly.
• Ability to understand complex new concepts quickly and accurately.
• Be excited about collaborating daily with your team and other groups while working via a distributed model.
• Be eager to help your teammates, share your knowledge, and learn from them.
• Ability to design, articulate, and create new solutions, anticipating, researching, and understanding stakeholder needs.

• A technical or engineering degree (Mechanical, Electrical, Chemical, Computer Science, etc.) and relevant knowledge leading to success.
• Alternatively, 5 to 7 years of equivalent experience in the O&G industry.
• Excellent time management and communication skills.
• Desire to drive change and evangelize new technologies.
• Passion for post-sales customer success.
• Knowledge of Automation and IIOT for the Oil and Gas industry.
• Strong work ethic and team collaboration skills, with the ability to enthusiastically represent the company.

Champion

X is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our safety culture fuels our purpose to improve lives through sustainable operations.

We believe the best teams are diverse and inclusive. We are committed to fair and equal treatment of employees and applicants, recruiting, hiring, promoting, transferring, and providing opportunities based on qualifications and performance. We do not discriminate based on race, religion, color, creed, national origin, citizenship, sex, sexual orientation, gender identity, genetic information, marital status, age, disability, or veteran status.

We are also committed to furthering Equal Employment Opportunity (EEO) principles through Affirmative Action (AA), aiming to utilize minority, female, disabled, and veteran individuals at all levels.

We will consider all qualified applicants, including those with criminal histories, consistent with applicable laws, including local Fair Chance initiatives.